Frequently Asked Questions
Order & Shipping
A: Delivery costs vary depending on the product, supplier, delivery method and item size. Where applicable, delivery charges will be shown clearly at checkout before payment is completed.
A: Once processed, delivery times vary depending on the product and supplier. Estimated delivery information will be shown where available, and we’ll keep you updated after your order is placed.
A: Currently, we only deliver within the United Kingdom.
Returns & Warranty
A: For most online purchases, you have 14 days from receiving your order to tell us that you would like to cancel and return the item. Once you have notified us, you then have a further 14 days to return it. Items should be unused, in their original condition and returned with original packaging where possible.
A: Warranty coverage varies by product, brand and manufacturer. Where applicable, warranty details will be shown on the product page, confirmed before purchase or supplied with your order documentation. If you need help with a warranty query, contact us and we’ll guide you through the next steps.
General Information
A: Absolutely. We use SSL encryption technology to ensure all your personal and payment information remains secure during checkout.
A: You can contact us via our Contact Page or directly at info@vitalsyncfitness.co.uk. We aim to respond within one working day.
Still looking for answers?
If you need help with a product, order or delivery question, our team is here to help.