Terms of Service

Last updated: June 2026

These Terms of Service explain the rules for using the VitalSync Fitness website and purchasing products from us.

By using www.vitalsyncfitness.co.uk or placing an order with us, you agree to these terms. Please read them carefully before using our website or making a purchase.

About VitalSync Fitness

Company name: VitalSync Fitness

Website: www.vitalsyncfitness.co.uk

Email: info@vitalsyncfitness.co.uk

Phone: 020 7167 3144

Address: Suite 608, 80A Ruskin Avenue, Welling, DA16 3QQ

Please note: our office address is for business correspondence only. Do not send returns to this address unless we have specifically instructed you to do so.

Use of Our Website

You agree to use our website lawfully and responsibly. You must not use our website in a way that could damage, disrupt or interfere with the website, our business or other customers.

You must not attempt to gain unauthorised access to our website, systems, customer data or payment systems.

Product Information

We aim to display accurate product information, images, prices, availability and descriptions. However, product details may occasionally contain errors or may change due to supplier updates.

Images are for guidance only. Colours, finishes, dimensions and product details may vary slightly depending on the product, screen settings and supplier information.

Where we identify an error in product information, pricing or availability, we reserve the right to correct it. If an error affects an order you have placed, we will contact you as soon as possible.

Orders

When you place an order, you are making an offer to purchase the selected products from VitalSync Fitness.

Your order is accepted when we confirm acceptance, process payment and begin preparing the order for fulfilment. We reserve the right to refuse or cancel an order where necessary, including where a product is unavailable, pricing information is incorrect, payment cannot be authorised, fraud is suspected or delivery cannot be completed.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

Prices and Payment

All prices are shown in pounds sterling (£). Prices may change from time to time, but changes will not affect orders already accepted unless there has been an obvious pricing error.

Payment must be made using one of the payment methods available at checkout. Payments are processed securely by third-party payment providers.

VitalSync Fitness does not store full card payment details on our website.

Delivery

We currently deliver to addresses within the United Kingdom only.

Delivery options, costs and times vary depending on the product, supplier, delivery method and item size. Where delivery charges apply, they will be shown clearly before checkout or confirmed as part of the product enquiry process.

Estimated delivery information will be shown where available on the product page, during checkout or after your order has been placed.

Some larger fitness, recovery or wellness products may require scheduled, kerbside or specialist delivery. Where this applies, we will provide relevant delivery information before dispatch where available.

For full details, please read our Delivery Information page.

Large Item Delivery

Some larger fitness, recovery or wellness products may require scheduled, kerbside or specialist delivery.

Where this applies, we will provide relevant delivery information before dispatch where available. Customers are responsible for ensuring that access to the delivery address is suitable for the product ordered.

Returns and Cancellations

Customers buying online may have the right to cancel or return certain items in line with UK consumer law.

You can request a return within 14 days of receiving your order. Once you have told us that you wish to return an eligible item, you then have a further 14 days to send the item back to us.

Items should be unused, in their original condition and returned with all original packaging, accessories and documentation where possible.

Some items may not be eligible for return once opened, assembled, installed or used for hygiene, safety or product-specific reasons, unless faulty. Any product-specific exclusions will be shown where applicable.

For full details, please read our Returns Policy.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at info@vitalsyncfitness.co.uk.

Please include your order number and clear photos of the issue where relevant. We will review the matter and provide support regarding replacement, refund or return arrangements where appropriate.

Product Suitability

Our products are selected for fitness, recovery, wellness and home living environments. Customers are responsible for checking that a product is suitable for their intended use, available space, access requirements and personal circumstances before placing an order.

Information on our website is provided for general product guidance only and should not be treated as medical, health or professional advice.

Warranty

Warranty coverage varies by product and manufacturer. Where applicable, warranty information will be provided on the product page, in product documentation or confirmed after purchase.

If you need help with a warranty query, contact us and we will guide you through the next steps.

For full details, please read our Warranty Information page.

Promotions and Discounts

Promotions, offers and discount codes may be changed, withdrawn or limited at any time. Discount codes must be used before they expire and cannot usually be applied retrospectively after an order has been placed.

Only one discount code may be used per order unless stated otherwise.

Intellectual Property

All content on this website, including text, images, graphics, logos, layout and branding, belongs to VitalSync Fitness or its licensors unless otherwise stated.

You may not copy, reproduce, distribute or use our website content for commercial purposes without our written permission.

Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment processors, analytics tools, advertising platforms and delivery partners.

We are not responsible for the content, policies or practices of third-party websites. Please review their terms and policies where relevant.

Limitation of Liability

Nothing in these Terms of Service excludes or limits your statutory rights as a consumer, or any liability that cannot be excluded under applicable law.

To the fullest extent permitted by law, VitalSync Fitness is not responsible for indirect, incidental or consequential losses arising from use of our website or products.

We are not responsible for delays or failures caused by events outside our reasonable control, including supplier delays, carrier issues, extreme weather, technical issues or other circumstances beyond our control.

Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookies Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

By continuing to use our website after changes are posted, you agree to the updated terms.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Contact Us

If you have any questions about these Terms of Service, please contact us: