Privacy Policy

Last updated: June 2026

This Privacy Policy explains how VitalSync Fitness collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, subscribe to our emails or use our services.

VitalSync Fitness operates the website www.vitalsyncfitness.co.uk. For the purpose of data protection law, VitalSync Fitness is the data controller for the personal information we collect through this website.

Contact Details

Data controller: VitalSync Fitness

Website: www.vitalsyncfitness.co.uk

Email: info@vitalsyncfitness.co.uk

Phone: 020 7167 3144

Business Address: Suite 608, 80A Ruskin Avenue, Welling, DA16 3QQ

Country: United Kingdom

Information We Collect

We may collect personal information when you use our website, make a purchase, create an account, contact us, sign up to our mailing list or interact with our services.

This may include:

Your name
Email address
Phone number
Billing and delivery address
Order details and purchase history
Payment information processed securely by our payment providers
Messages you send to us through forms, email or customer support
Website usage data, such as pages visited, device type, browser type and IP address
Cookie and tracking information, where permitted

How We Use Your Information

We use your personal information to operate our store, provide our services and improve your experience with VitalSync Fitness.

We may use your information to:

Process and fulfil your orders
Arrange delivery and order updates
Respond to enquiries and provide customer support
Manage returns, refunds and warranty queries
Send order confirmations and important service emails
Improve our website, products and customer experience
Prevent fraud, protect our website and keep transactions secure
Send marketing emails where you have subscribed, purchased from us, or where we are otherwise permitted to do so by law
Comply with legal, tax and accounting obligations

Marketing Emails

If you subscribe to our mailing list, we may send you updates about new products, offers, wellness inspiration and VitalSync Fitness news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@vitalsyncfitness.co.uk.

Cookies and Tracking

Our website uses cookies and similar technologies to help the site function, improve performance, remember preferences, analyse website traffic and support marketing activity.

Cookies may collect information such as your device, browser, pages viewed, time spent on the site and interactions with our website.

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

For more information, please see our Cookies Policy.

Payment Information

Payments are processed securely by third-party payment providers. VitalSync Fitness does not store full payment card details on our website.

Payment providers may process your payment information in accordance with their own privacy and security policies.

Who We Share Your Information With

We only share personal information where necessary to operate our business, fulfil your order, provide services or comply with legal obligations.

We may share information with:

Shopify and website service providers
Payment processors
Delivery, warehouse and fulfilment partners
Email marketing providers
Analytics providers such as Google Analytics
Advertising platforms such as Google Ads or Meta, where applicable
Professional advisers such as accountants, legal advisers or insurers
Regulators, authorities or law enforcement where required by law

These third parties only receive the information needed to provide their services or meet legal requirements.

International Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take steps to ensure appropriate safeguards are in place to protect your personal information.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including to fulfil orders, provide customer support, comply with legal obligations, resolve disputes and maintain business records.

Order, transaction and accounting records may be kept for the period required by law. Marketing data is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Our website uses secure technology, and payment details are handled by trusted payment providers. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Your Data Rights

You have rights in relation to your personal information. These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where applicable
Ask us to restrict how we use your information
Object to certain uses of your information
Request transfer of your information where applicable
Withdraw consent where we rely on consent, such as for email marketing

To make a request, contact us at info@vitalsyncfitness.co.uk.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any website you visit.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: